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Frequently Asked Questions

How can I use my Camera Studies from previous versions of VU.CITY?

In VU.CITY 2.2.1 and earlier, your camera studies were stored as CSV files in your documents folder. You can convert these CSV files into a project file that can be loaded directly into the latest release of VU.CITY using our Universal CSV Converter.

If you have exported a camera study from VU.CITY 3.0 or later, they will be formatted as CSV files, however they are different from the CSV files in VU.CITY 2.2.1 and earlier. If you wish to load them back into VU.CITY, they too can be converted into a project file using our Universal CSV Converter.

Why are there so many updates? I only just installed VU.CITY…

The 3D model of your city is not included in the VU.CITY app – this needs to download as an update after you log in for the first time. Please do not skip your initial updates, otherwise you may find yourself with a blank VU.CITY window without any models.

Why are the updates/downloads so slow?

We update assets and data within the VU.CITY platform weekly. Provided you keep installing these updates when they appear, you shouldn’t find yourself needing to wait too long while updating.

Which modelling apps can I use with VU.CITY?

VU.CITY can theoretically support any modelling, CAD, or BIM package. The variable is how well-suited these packages are at creating FBX models for rendering purposes. Please explore our Modelling 101 portal for all the details.

What computer specs do I need to run VU.CITY?

VU.CITY is a graphically demanding 3D application. So while we have improved performance allowing it to run on lower-spec computers, we recommend higher-spec devices to get the best from the platform. Optimisation of VU.CITY is ongoing, so our recommended specifications will change over time. Our current recommended specifications can be found here.

If your hardware is unsuitable for running VU.CITY, try VU.CITY Cloud.

I have installed VU.CITY; why can’t I log in?

If your login details allow you to access your VU.CITY dashboard via our website, but those same login details do not allow you to sign into the VU.CITY app, you may be working behind a network firewall that blocks outgoing traffic. Users in this situation will need to consult their IT departments to get use of VU.CITY approved. For information on what network settings your IT department need to allow, please see here.

What is “the cloud” and why should I trust it with my confidential information?

VU.CITY embraces the cloud. We utilise cloud technology to allow you to access your data, even if you aren’t using your own device. It also allows VU.CITY Cloud users to render our detailed 3D city models on computers that don’t have the necessary hardware to render VU.CITY on their own.

The information transmitted to and from our cloud infrastructure uses secure, end-to-end encryption. You also have complete control of what is stored in the cloud, and who can access it via your VU.CITY dashboard. See here for more information on how our cloud integration works.

Why is my model not appearing where I want it to?

All of the supported modelling /CAD/BIM packages were built for different purposes, therefore behave in different ways. As a result, geolocation settings inside one package don’t necessarily translate well into other packages, or indeed when exporting to FBX (which is not a CAD/BIM format).

Please explore our Modelling 101 portal for details, including specific workarounds for CAD/BIM users.

Can I merge two VU.CITY projects into one?

No. Opening one project will close the project you’re currently in. You can however open a project, make changes / add more models, then save it as a new project.

Likewise if you have camera studies in two different projects, you can export them to CSV files, then consolidate them into one single new project using our Universal CSV Converter.

Where do screenshots go?

Unless you opt to save them in VU.CITY Drive, they are saved to your Windows documents folder. Look in /Documents/VU.CITY/

How can I request a feature?

Raise a ticket.

How do I get a consented scheme added to the VU.CITY timeline?

We gradually add newly consented schemes to the VU.CITY timeline, so chances are it’ll appear sooner or later. It is possible, however, that we may not know about your scheme. To get us to add a scheme (whether it’s your or not) raise a ticket requesting that we add it. When making a request, please provide a planning application number, name of the scheme, and a street address.

How do I check which version of VU.CITY I am using?

As soon as you open the VU.CITY app, the version number appears on the bottom left-hand corner of the login screen. Once you log in, however, you will no longer be able to see it, rather you will need to look in the Settings/About menu.

Can I download 3D geometry from VU.CITY?

No, but you can buy sections of it. Take a look at our online quote tool where you can highlight sections of the model you wish to purchase, and choose the level of detail you require.

Can students get a VU.CITY licence?

Keep an eye out for more on student licences in 2020.