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Frequently Asked Questions
Your old View Camera studies are stored as CSV files in your documents folder. You can convert these CSV files into a project file that can be loaded directly into the latest release of VU.CITY. Please see here for more information.
The 3D model of your city is not included in the VU.CITY app – this needs to download as an update after you log in for the first time. Please do not skip your initial updates, otherwise you may find yourself with a blank VU.CITY window without any models.
VU.CITY can theoretically support any modelling, CAD, or BIM package. The variable is how well-suited these packages are at creating FBX models for rendering purposes. Please explore our Modelling 101 portal for all the details.
VU.CITY is a graphically demanding 3D application. So while we have improved performance allowing it to run on lower-spec computers, we recommend higher-spec devices to get the best from the platform. Optimisation of VU.CITY is ongoing, so our recommended specifications will change over time. Our current recommended specifications can be found here.
If your login details allow you to access your VU.CITY dashboard via our website, but those same login details do not allow you to sign into the VU.CITY app, you may be working behind a network firewall that blocks outgoing traffic. Users in this situation will need to consult their IT departments to get use of VU.CITY approved. For information on what network settings your IT department need to allow, please see here.
VU.CITY embraces the cloud. Cloud allows you to access your data even if you aren’t using your own device, and serves as a backup so you won’t lose important projects should you experience hardware issues such as a failing hard drive or lost computer.
The information that is transmitted uses an encrypted, end-to-end connection to prevent interception, and furthermore does not include personally identifiable information. You also have complete control of what is stored in the cloud and who can access it via your VU.CITY dashboard. See here for more information on how our cloud integration works.
All of the supported modelling /CAD/BIM packages were built for different purposes, therefore behave in different ways. As a result, geolocation settings inside one package don’t necessarily translate well into other packages, or indeed when exporting to FBX (which is not a CAD/BIM format).
Please explore our Modelling 101 portal for details, including specific workarounds for CAD/BIM users.
No. Opening one project will close the project you’re currently in. You can however open a project, make changes / add more models, then save it as a new project.
They are saved to your Windows documents folder. Look in /Documents/VU.CITY/
Visit our online support centre where you can raise a ticket requesting a feature.
We gradually add newly consented schemes to the VU.CITY timeline, so chances are it’ll appear sooner or later. It is possible, however, that we may not know about your scheme. To get us to add a scheme (whether it’s your or not) visit our online support centre where you can raise a ticket requesting that we add it. When making a request, please provide a planning application number, name of the scheme, and a street address.
As soon as you open the VU.CITY app, the version number appears on the bottom left-hand corner of the login screen. Once you log in, however, you will no longer be able to see it, rather you will need to look in the Settings/About menu.
It may take some time to download all the updates the very first time you launch the VU.CITY app simply because there are a lot of them. These updates contain the 3D geometry you see inside of VU.CITY, meaning that initial download is retrieving your entire city model. This should therefore be a one-off, and subsequent updates will be much faster. Provided you keep installing updates as they appear, you shouldn’t find yourself needing to wait too long while updating.
No, but you can buy sections of it. Take a look at our online quote tool where you can highlight sections of the model you wish to purchase, and choose the level of detail you require.
Keep an eye out for more on student licences in 2020.