Top FAQ

• My login details aren't being recognised, what do I do?

  Ensure you are using the most recent login details. The HUB login and password may match your old dashboard login details ONLY if the HUB account was created with the same credentials.

• How can I reset my password?

  To reset your password go to the Hub login page, provide your email address and press Reset password. To change your password when you're logged in, go to your Account / My Profile.

• What is the VU.CITY Hub?

  The VU.CITY HUB is a central platform created for collaboration and management of urban planning projects in a unified environment with the help of our products (VU.CITY App, SiteSolve, etc.)

• How do I manage my account?

  You can sign up, update account settings, and configure your VU.CITY 3D environment. Details are available on the Account Management page.

• How do I manage my organisation?

  Learn about creating and updating organisation settings, roles, inviting members, and more on the Organisation Management page.

• What storage options are available?

  VU.CITY Hub offers Personal Drive for individual file management and Project Drive for collaborative project storage. More details can be found on the Personal Drive and Project Drive page.

• How do I manage my account?

  You can sign up, update account settings, and configure your VU.CITY 3D environment. For detailed instructions, visit the Account Management page.

• How do I sign Up?

  Please go to Hub login page and Sign Up. Alternatively, follow the invite sent to you via email.

• How can I limit the visibility of a confidential project?

  Organisation administrators have full oversight of all projects. However, if it is necessary to restrict access for anyone else, select ‘Invite only’ in the Project Info. More details can be found here.

• What does ‘Upgrade required’ message mean?

  The ‘Upgrade required’ message usually means that there are currently no assigned licence to a user. To resolve this, please contact your organisation administrator to verify the licence. If the issue persists, please reach out to us.

• Why did my model not upload to the HUB?

  Heavy and non-optimised models that exceed the recommended size may get stuck at the upload stage. To avoid this scenario, please visit the Model requirements/optimisation page and follow the relevant suggestions.

• I have lost access/switched my phone number. How do I reset 2FA?

  To enhance the security of our users, we have implemented Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA), along with several other important safety measures. These security features are automatically activated for all HUB accounts and cannot be disabled by users. While we ma... Show more

• I'm not receiving invitation/password reset email. What to do?

  The emails can usually be found in All/Spam folders. Also, they may not be delivered due to mail/network restrictions. In these cases, please contact the IT department to verify any blocked VU.CITY mails/IPs (Network configuration and compatibility page). In the meantime, try to re-send the invita... Show more