Top FAQ

• My model isn't importing, what do I do?

  Heavy or highly detailed models may cause the session to freeze/crash or throw error messages during the import process. To ensure that the model is compatible with the VU.CITY 3D App, please review Model requirements/optimisation page.

• How do I launch the 3D app?

  The HUB allows to automatically launch 3D environment within your projects. To do so, navigate to the specified project and launch any existing .vu file or proceed with a first launch. More details can be found on this page.

• Why I can't see my model after the import?

  By using the invalid import data, the model may end up importing outside the city boundaries or in a non-expected location or at a wrong size. To import it correctly, please verify the provided data and/or try other parameters (origin software/scale). If the issue persists, please reach out to us w... Show more

• How can I update the Camera View to reflect the latest changes?

  Camera Views store a copy of the main scene (user camera) with models, environment settings and other changes at the time of its creation. To update it, select a camera, click on the ‘Main Scene to Camera Views’ button and proceed with the following steps. More details can be found on Visibility st... Show more

• Can I buy your city models? How do I purchase geometry?

  Information on using the coverage map, available formats, and pricing can be found on the Purchasing Geometry page.

• Why is ZTV tool only selecting a part of model?

  If your model is not merged into a single solid object (mesh), ZTV will be generated only for the selected part. To avoid this, please use the merge feature of your 3D environment or our Revit/SketchUp plugins (if applicable).

• Why do I get the ‘Unable to connect to session’ message?

  The ‘Unable to connect to session’ message, along with 1006, 5006, 5007 and other errors, can indicate possible network/security restrictions or internet connection/one-time issues. To bypass them, try to wait and re-launch the session or use a different browser. Alternatively, please contact your ... Show more

• My Cloud session appears blurry, what can I do?

  The Cloud session quality depends directly on the stability of the network connection. Any network issues may impact the stream quality. If the session appears stable, open the Cloud session settings (gear icon in the bottom-left corner), select Change Resolution, and increase the Pixel Ratio.