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Top FAQ

• How can I reset my password?

  To reset your password go to the Hub login page, provide your email address and press Reset password. To change your password when you're logged in, go to your Account / My Profile.

• My login details aren't being recognised, what do I do?

  Ensure you are using the most recent login details. The HUB login and password may match your old dashboard login details ONLY if the HUB account was created with the same credentials.

• My model isn't importing, what do I do?

  Heavy or highly detailed models may cause the session to freeze/crash or throw error messages during the import process. To ensure that the model is compatible with the VU.CITY 3D App, please review Model requirements/optimisation page.

• Why isn’t my Knowledge Base link working anymore?

  With the launch of our refreshed Knowledge Base, some content has been reorganised. As a result, existing bookmarks or saved links may no longer point to the same pages as before. To find the article again, use the search tool. If you’re unable to find what you’re looking for, get in touch with the... Show more