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Top FAQ

• What is VU.CITY Early Access?

  Early Access provides access to the next generation of the VU.CITY platform.

• How do I know whether an article applies to me?

  Articles are organised into sections according to the application they relate to. Follow the documentation for the version of VU.CITY that is available to the account.

• I don't have access to Early Access. Can I still use VU.CITY?

  Yes. The legacy application remains available and fully supported while Early Access continues to evolve.

• How can I reset my password?

  To reset your password go to the Hub login page, provide your email address and press Reset password. To change your password when you're logged in, go to your Account / My Profile.

• My model isn't importing, what do I do?

  Heavy or highly detailed models may cause the session to freeze/crash or throw error messages during the import process. To ensure that the model is compatible with the VU.CITY 3D App, please review Model requirements/optimisation page.

• How to use the Auto-Update Service?

  VU.CITY Auto-Update Service can be used to keep plugins up to date, ensuring compatibility with 3D environments. However, it does not pull updates automatically and requires a manual trigger to start a process. To use the service, please visit the 'Latest Release' section on the Revit/SketchUp page... Show more