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  • VU.CITY Hub
    • Getting started
      • Introduction to VU.CITY Hub
      • Personal Drive and Project Drive
      • Purchasing a subscription
    • Account Management
      • Sign up to the Hub
      • Update account settings
      • Setting VU.CITY 3D environment
    • Organisation Management
      • Creating an organisation
      • Updating organisation settings
      • Organisation roles
      • Inviting members to join
      • Joining an organisation
      • Assigning subscriptions
      • Removing organisation member
    • Project management
      • Managing project and file access
      • Creating a project
      • Deleting a project
      • Updating project access
      • Launch a project in 3D
      • Upload files to project drive
      • Assigning a primary file
      • Update file access
    • Purchasing geometry
      • Using the coverage map
      • Formats available
      • Pricing
    • Release notes
      • Release notes - Hub
  • VU.CITY 3D
    • Getting started
      • Introduction to VU.CITY 3D
      • Navigating the VU.CITY 3D
      • Cloud session control
      • Request city model split
      • Reporting city model errors
    • Selecting your environment
      • Cloud vs Desktop
      • Network requirements and system - Cloud
      • System requirements - Desktop
      • Network configuration - Desktop
      • Network configuration - Cloud
    • Importing Models
      • Model requirements
      • Model optimisation
      • Geolocation
      • 3D model submission
      • Import workflows
    • File management
      • Merge
      • Auto and manual save files
    • Create
      • Create tool
      • Creating your first model
      • Exporting your model
    • ZTV
      • ZTV model requirements
      • ZTV analysis
      • Understanding the ZTV
    • Data
      • Data layers
      • Protected views
      • Timeline
      • Reporting missing Timeline data
      • Add your own point data
    • World scene tools
      • Measure
      • Style
      • Highlight
      • Hide
      • Tag
    • Cameras
      • Camera tool
      • Visibility states
      • Viewshed
      • Presenter
      • 180° and 360° Panoramic Views
      • Add your views from a CSV
    • Release notes
      • Release notes - VU.CITY Cloud
      • Release notes - VU.CITY Desktop
  • SiteSolve
    • Getting started
      • Introduction to SiteSolve
      • System and networking requirements
      • Data storage and file handling
    • Project management
      • Starting a project
      • Saving and loading project
      • Importing files
      • Importing settings
      • Exporting files and data
    • Setting up a site
      • Setting up a site boundary
      • Adjusting the site geometry
      • Exclusion zones
      • Managing height and zone tools
    • Create the geometry
      • Generating the geometry
      • Drawing blocks and footprints
      • Modifying existing building blocks
      • Modifying site geometry
    • The analysis
      • Navigate and analyse the project
      • Analyse data
    • Release notes
      • Release notes - SiteSolve
  • Plugins and Tools
    • VU.CITY plugins
      • Auto-Update service
      • Blender plugin
      • Revit plugin
      • SketchUp plugin
    • VU.CITY tools
      • 360 Viewer
  • FAQ
Back to VU.CITY Hub FAQs

My login details aren't being recognised, what do I do?

Ensure you are using the most recent login details. The HUB login and password may match your old dashboard login details ONLY if the HUB account was created with the same credentials.

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