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  • VU.CITY Hub
    • Getting started
      • Introduction to VU.CITY Hub
      • Personal Drive and Project Drive
      • Purchasing a subscription
    • Account Management
      • Sign up to the Hub
      • Update account settings
      • Setting VU.CITY 3D environment
    • Organisation Management
      • Creating an organisation
      • Updating organisation settings
      • Organisation roles
      • Inviting members to join
      • Joining an organisation
      • Assigning subscriptions
      • Removing organisation member
    • Project management
      • Managing project and file access
      • Creating a project
      • Deleting a project
      • Updating project access
      • Launch a project in 3D
      • Upload files to project drive
      • Assigning a primary file
      • Update file access
    • Purchasing geometry
      • Using the coverage map
      • Formats available
      • Pricing
    • Release notes
      • Release notes - Hub
  • VU.CITY 3D
    • Getting started
      • Introduction to VU.CITY 3D
      • Navigating the VU.CITY 3D
      • Cloud session control
      • Request city model split
      • Reporting city model errors
    • Selecting your environment
      • Cloud vs Desktop
      • Network requirements and system - Cloud
      • System requirements - Desktop
      • Network configuration - Desktop
      • Network configuration - Cloud
    • Importing Models
      • Model requirements
      • Model optimisation
      • Geolocation
      • 3D model submission
      • Import workflows
    • File management
      • Merge
      • Auto and manual save files
    • Create
      • Create tool
      • Creating your first model
      • Exporting your model
    • ZTV
      • ZTV model requirements
      • ZTV analysis
      • Understanding the ZTV
    • Data
      • Data layers
      • Protected views
      • Timeline
      • Reporting missing Timeline data
      • Add your own point data
    • World scene tools
      • Measure
      • Style
      • Highlight
      • Hide
      • Tag
    • Cameras
      • Camera tool
      • Visibility states
      • Viewshed
      • Presenter
      • 180° and 360° Panoramic Views
      • Add your views from a CSV
    • Release notes
      • Release notes - VU.CITY Cloud
      • Release notes - VU.CITY Desktop
  • SiteSolve
    • Getting started
      • Introduction to SiteSolve
      • System and networking requirements
      • Data storage and file handling
    • Project management
      • Starting a project
      • Saving and loading project
      • Importing files
      • Importing settings
      • Exporting files and data
    • Setting up a site
      • Setting up a site boundary
      • Adjusting the site geometry
      • Exclusion zones
      • Managing height and zone tools
    • Create the geometry
      • Generating the geometry
      • Drawing blocks and footprints
      • Modifying existing building blocks
      • Modifying site geometry
    • The analysis
      • Navigate and analyse the project
      • Analyse data
    • Release notes
      • Release notes - SiteSolve
  • Plugins and Tools
    • VU.CITY plugins
      • Auto-Update service
      • Blender plugin
      • Revit plugin
      • SketchUp plugin
    • VU.CITY tools
      • 360 Viewer
  • FAQ
Back to VU.CITY 3D FAQs

My model isn't importing, what do I do?

Heavy or highly detailed models may cause the session to freeze/crash or throw error messages during the import process.

To ensure that the model is compatible with the VU.CITY 3D App, please review Model requirements/optimisation page.

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